Privacy Policy

1. Who this policy applies to

This policy applies to visitors, customers, and account holders who use EVAVO Store. EVAVO Store is connected to EVAVO Studio and operates as the primary storefront for EVAVO studio goods, small-run releases, and practical pieces.

2. Personal information we may collect

Depending on how you use the store, we may collect:

• contact details such as name, email address, phone number, billing address, and delivery address;
• order details such as products purchased, order totals, delivery preferences, and customer support messages;
• account or login information where account functionality is used;
• payment status and checkout references, while card payment details are handled by the payment provider;
• technical information such as device, browser, IP address, approximate location, pages viewed, and basic analytics events.

3. How we use information

We use personal information to:

• process orders, payments, fulfilment, delivery, returns, exchanges, and support requests;
• operate, secure, maintain, and improve the store experience;
• send order confirmations, transactional notices, support replies, and important store updates;
• understand product performance, browsing behaviour, and store usability;
• protect customers, EVAVO Store, and EVAVO Studio from fraud, abuse, security incidents, and misuse.

4. Payments and checkout

EVAVO Store uses third-party payment infrastructure, including stripe, to process card payments securely. EVAVO Store does not intentionally store full credit card numbers. Payment providers may collect and process information needed to complete, verify, and protect transactions under their own privacy and security terms.

5. Cookies, analytics, and similar technologies

The store may use cookies, local storage, analytics tools, and similar technologies to keep carts working, remember session state, measure performance, understand site usage, and improve the customer experience. You can control some cookies through your browser settings, although disabling certain storage features may affect cart, checkout, or login functionality.

6. Sharing information

We may share information with service providers that help run the store, including:

• payment, checkout, fraud-prevention, and authentication providers;
• hosting, database, infrastructure, and security providers;
• delivery, fulfilment, email, support, and analytics providers;
• professional advisers, regulators, or authorities where required or permitted by law.

7. Security

We use reasonable technical and organisational safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No online service can be guaranteed to be completely secure, but EVAVO Store is built with security-conscious practices including secure checkout, access controls, HTTPS, protected admin areas, and careful data handling.

8. Access, correction, and privacy questions

You may contact us to ask about personal information we hold about you, request corrections, or raise a privacy question. We may need to verify your identity before acting on a request.

Contact: hello@evavo.com.au

9. Changes to this policy

We may update this policy as the store, services, technology, or legal requirements change. The latest version will be published on this page with an updated date.